Browser and Operating System Requirements
The Easy suite of sites currently supports the following browsers:
Firefox / Mac and PC*
Safari / Mac and PC
Chrome / Mac and PC*
Internet Explorer / PC Only
The Easy suite of sites supports the current and previous major releases of Firefox, Chrome, and Safari on a rolling basis.
The sites will support the current and previous major releases of Internet Explorer.
*Firefox and Chrome are set to automatically update in most instances
How much of the page you see depends on your monitor screen resolution. We recommend viewing at a screen resolution of 1024 x 768 (for best results) or (for horizontal scroll) 800 x 600.
If you have forgotten your password, you can reset your password by clicking the "I forgot my Password" link on the Sign In page and entering your e-mail address or username.
Or, contact Online Customer Service (by email at OnlineCustomer_Service @ mheducation dot com or by phone at 1-888-307-5984 [toll-free, U.S. only] or 1-614-501-5031 [outside the U.S.] between 8 AM and 5 PM Eastern Standard Time to confirm you have the correct username and password.
Online Customer Service will ask for your name and address, and will access your account online. They will then e-mail the user name for your account to the e-mail address supplied upon registration. Since passwords are encrypted, they cannot determine your original password. Online Customer Service will change your password to a generic password, e-mail that to your specified e-mail address, and then you have the option to change your password.
How can I clear my question history so that I can start with a clean slate?
On your My Profile page, you can select to clear your performance data by clicking "yes" to reset your account. Once done, the system will reflect all questions as unanswered and your performance history will be completely erased.
How can I make sure that I see all of the questions in the database?
Make sure to select "Unanswered" as your question type from the Create Your Own Quiz page. Then, when you select questions by learning objective, you'll be able to calculate the number of unanswered questions remaining in that learning objective. Choose some or all of those questions for each learning objective until there are none remaining.
Why am I seeing the same questions more than once?
The Easy suite of sites uses adaptive technology, which creates a customized study plan based on your skills, your time, and what you need to learn to maximize your score. The questions item are not delivered randomized; they are delivered adaptively based on your specific proficiency and responses. If you are seeing questions more than once, the platform has determined the questions are from your weaker learning objectives.
I think I found an error in a question. What do I do?
The questions in the Easy suite of sites undergo extensive editing. You can report content issues by clicking the "Report Content Errors" link underneath each question item.
Institutional Subscription Support
If you are on site at your institution, you should be able to seamlessly access the site(s) of interest from any computer. If you are experiencing difficulty accessing a site, please contact your library's reference desk.
If you are off site, you can log in to our sites using just your My Access account, provided you previously created a My Access account while logged in to your institution’s network. If you haven’t established a My Access account, you will first need to log in to your institution’s network (instructions below) and then sign up for one. You can also gain access to our sites by just logging in through your institution, but establishing a My Access account is a more convenient method to view our sites remotely.
A majority of institutions use a proxy server to provide remote access to their users. To log in using a proxy server:
1. Go to your institution's library website.
2. Locate the databases or electronic resources page.
3. Locate the site you wish to access. When you click on it, you will be re-routed to your institution's proxy log-in page and asked for your institutional log-in credentials (often the same username and password you use to log into your computer or gain access to your institution's intranet, though log-in credentials vary by institution). Once you have logged in, you will be rerouted to the site.
Not all institutions use proxy servers, so if the instructions above do not apply to you, please contact your library reference desk to find out about remote access at your institution.
If you are having trouble logging into your My Access account, please contact Online Customer Service (by email at OnlineCustomer_Service @ mheducation dot com or by phone at 1-888-307-5984 [toll-free, U.S. only] or 1-614-501-5031 [outside the U.S.] between 8 AM and 5 PM Eastern Standard Time to confirm you have the correct username and password.
Methods of Access
The Easy suite of resources offers a full range of access options for institutions, including:
Institutional subscribers submit their network IP ranges to McGraw-Hill Medical during subscription setup. These ranges are verified and loaded into the system and all users coming from inside the range are automatically provided seamless access from any IP-authenticated computer.
Institutional subscribers can place registered links to our site(s) behind their secure login (for example, a library site that has already validated a student). The institution must register the domain and URLs where the links are placed with McGraw-Hill Medical during subscription setup. These links will then automatically and seamlessly log the user into the site(s) every time they are clicked.
Remote access to the Access resources via EZProxy requires EZproxy 2.4c GA (2004-03-21) or later combined with this database definition:
T [Insert Site Name]
U [Insert Site URL]
DJ [Insert Site Domain]
For example, the database definition for NAPLEXEasy would be as follows:
If you have an Athens Organization ID that you would like to register, please email us at OnlineCustomer_Service @ mheducation dot com.
The welcome email you received at the beginning of your subscription contained the username and password you can use to access the site remotely. If you are unable to locate this email, please contact OnlineCustomer_Service @ mheducation dot com and ask them for your username and password.
Please visit the subscriptions section to request pricing information, or contact us directly at digitalsales @ mhedu dot com.
We also offer a 30-day institutional free trial to allow you to evaluate a site before making a purchasing decision. Contact us at digitalsales @ mhedu dot com or click here to request for free trial institutional accounts or at 1-888-307-5984 [toll-free, U.S. only] or 1-614-501-5031 [outside the U.S.] between 8 AM and 5 PM Eastern Standard Time to set up your free trial today!
Usage Statistics, Promotional Materials, and Training
For details on retrieving usage statistics, new resources, training, or promotional materials, please visit our Access User Center. We've included a host of useful information such as user guides, product brochures, and training information in one place to make it easy for you to drive user engagement and learn about our products.
Individual Subscription Support
All individual subscriber inquiries, including technical support and the purchasing of new subscriptions, should be directed to our Online Customer Service team at OnlineCustomer_Service @ mheducation dot com or by phone at 1-888-307-5984 (toll-free, U.S. only) or 1-614-501-5031 (outside the U.S.) between 8 AM and 5 PM Eastern Standard Time. Please be sure to specify to which site your question pertains.
OnlineCustomer_Service @ mheducation dot com is the only email address monitored for individual subscriber inquiries.
Please visit the subscriptions page for individual subscription pricing. Your subscription starts as soon as your payment clears. For subscriptions ordered online with a credit card, this will be as soon as the credit card transaction is complete. For orders mailed or faxed to our Order Department, this will be when your payment is recorded. You will receive an email notification when your subscription begins.
Our Easy suite of sites allows you to sign up for a free trial. This means you can browse a limited Q&A set and limited functionality on the site before you are asked to purchase.
Please contact the Platform Support Team at firstname.lastname@example.org. Please be sure to specify to which site your question pertains.